Emergency offerings to help keep families connected and support re-entry include 29.7 million free phone calls totaling 231.1 million free minutes; 5.5 million free video connections; 15.6 million free JPay Stamps; 165,,088 free news subscriptions; 605,940 free game downloads

Securus Technologies today released its weekly update detailing the total number of free calls, video connections, JPay Stamps, news subscriptions and game downloads it has provided since the beginning of the COVID-19 pandemic. The offerings are part of an emergency program Securus deployed with its correctional partners on March 13, when the pandemic was declared a national emergency. It was developed to support re-entry efforts and help incarcerated individuals stay connected with loved ones during this challenging time.

To date, those free offerings total:

  • • 29.7 million free call credits for incarcerated individuals and their families, resulting in 231.1 million free minutes of phone connections;
  • • 5.5 million free video connections to friends and families of incarcerated individuals;
  • • 15.6 million free JPay Stamps for electronic messaging;
  • • 165,088 free monthly subscriptions to Newsstand;
  • • 605,940 free game downloads;
  • • Total accommodations for 404 agencies and 748 sites across the United States.

In addition to this ongoing assistance, Securus is offering compassion credits designed to accommodate incarcerated individuals who fall ill with COVID-19. Those credits, which are uploaded onto prepaid cards and distributed by correctional facilities, allow additional free access to Securus phone calls and video connections throughout an individual’s medical care. The company is also making free calls available to public defenders at many locations.

For those facilities enabled with Securus tablet technology, the company has introduced select free movie and game titles during the COVID-19 pandemic, which have been downloaded almost 2 million times. This expanded assistance is in addition to the no-cost resources, including educational offerings, free eBooks, podcasts and other self-help tools that are always available free of charge.

“The COVID-19 pandemic has led to an increased dependency on technology, which means that access to digital communications services within correctional facilities will play a vital role in a successful re-entry,” said Dave Abel, president and CEO of Aventiv Technologies, parent company of Securus Technologies. “With this in mind, Aventiv is proud to offer our services at free and reduced rates during this period of financial uncertainty. We are committed to providing incarcerated individuals and their families the support and resources they need to remain connected during this challenging time.”

The program is an element of an ongoing transformation effort by Securus Technologies to improve access to its services and provide greater support for those impacted by incarceration. The company continues to work with its partners to garner feedback about the situation on the ground. All support from Securus will be in accordance with the latest public health guidelines to ensure that the support is tailored and responsive to the unique needs of the incarcerated community.

About Securus Technologies

Headquartered in Dallas, Texas, an Aventiv Technologies company, serving more than 3,450 public safety, law enforcement and corrections agencies and over 1,200,000 incarcerated individuals across North America, Securus Technologies is committed to serve and connect by providing emergency response, incident management, public information, investigation, biometric analysis, communication, information management, incarcerated individual self-service, and monitoring products and services in order to make our world a safer place to live. Securus Technologies connecting what matters®. For more information, please visit SecurusTechnologies.tech.