Securus’ Richard A. (“Rick”) Smith, CEO and Chairman, and Training Department honored with Silver Stevie® Awards for Executive of the Year and Best Customer Service Team in 2017 at the International Business Awards
DALLAS, TX August 15, 2017/Business Wire/–
Securus Technologies, a leading provider of civil and criminal justice technology solutions for public safety, investigation, corrections and monitoring announced today that its CEO and Chairman Rick Smith has won a Silver Stevie® Award in the Executive of the Year category and the Training Team in the Customer Service Team category at the 14th Annual International Business Awards today.
“I’m humbled to be named executive of the year,” said Richard A. (“Rick”) Smith, CEO and Chairman of Securus Technologies. “When I joined Securus nine (9) years ago it was a mid-sized Incarcerated Individual Telecom company. Since then, our Team has experienced tremendous growth both organically and through acquisitions, operational and financial success. We represent the only one stop shop for all corrections and law enforcement technology needs. This was through the hard work and dedication of all the men and women at Securus who come to work every day and make America a safer place while facilitating positive Incarcerated Individual communications to +24 million friends/family members. This award is real recognition for them.”
“With this being our fourth award this year there can’t be any doubt that we have the best training in the industry” said Danny de Hoyos, Senior Vice President Operations at Securus. “We’ve found this to be a competitive advantage. We hire only the best and brightest and then require them to complete annual training re-certifications based on their role. By making this investment in our people we can give the very best service to our customer; and it shows. All of our customer experience metrics are at all-time highs.
“We also leverage our trainers to insure that customers are getting all the value possible out of their solutions. The team spends 208 days per year on-site delivering training customized to the particular customer’s solution set and audience to be trained.”
The International Business Awards are the world’s premier business awards program. All individuals and organizations worldwide – public and private, for-profit and non-profit, large and small – are eligible to submit nominations. The 2017 IBAs received 3,900 entries from more than 60 nations and territories.
Nicknamed the Stevies for the Greek word for “crowned,” the awards will be presented to winners at a gala awards banquet at the W Hotel in Barcelona, Spain on October 21, 2017.
Stevie Award winners were determined by the average scores of more than 200 executives worldwide who participated on 12 juries.
“The IBA judges from across the world were highly impressed with the nominations they reviewed this year. With the level of achievement documented in the nominations from 60 nations, the Stevie Awards are proud to honor organizations that demonstrate a high level of achievement in a variety of industries” said Michael Gallagher, President and Founder of the Stevie Awards. “We look forward to sharing many of these stories with people around the world over the coming months, through the Stevie Awards blog and social media channels, with the hope to inspire others to high achievement.”
“The Stevie Awards for Sales & Customer Service continues to be among the most competitive and fastest-growing of our awards programs,” said Mr. Gallagher. “The growth of the program illustrates the importance of the functions highlighted – sales, business development and customer service – to successful enterprises of all types, and how integral recognition in these domains are to building and maintaining corporate reputations.”
Details about The International Business Awards and the lists of Stevie Award winners are available at http://www.StevieAwards.com/IBA
About Securus Technologies
Headquartered in Dallas, Texas, and serving more than 3,450 public safety, law enforcement and corrections agencies and over 1,200,000 inmates across North America, Securus Technologies is committed to serve and connect by providing emergency response, incident management, public information, investigation, biometric analysis, communication, information management, inmate self-service, and monitoring products and services in order to make our world a safer place to live. Securus Technologies connecting what matters®. For more information, please visit SecurusTechnologies.tech.