Securus Wins Three Customer Service Awards In 2018 Stevie® Awards for Sales & Customer Service
Securus Customer Service Team Wins a Gold, Silver and Bronze
DALLAS, TX March 5, 2018/Business Wire/ — Securus Technologies, a leading provider of technology-enabled solutions for public safety, law enforcement, investigations, corrections and government payment services announces that it has been named a three-time winner at the 2018 Stevie Awards for Sales & Customer Service. The Corporate Escalations team took home Gold for Customer Service Complaints Team of the Year, Zelperita Jackson won a Silver for Customer Service Professional of the Year in her role as Customer Service Manager, and The Video ConnectSM Team secured a Bronze for Front-Line Customer Service Team. The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes seven of the world’s leading business awards programs, also including the prestigious American Business AwardsSM and International Business Awards®. The awards were presented to honorees during a gala banquet on Friday, February 23 at Caesars Palace in Las Vegas, NV. More than 600 executives from the U.S.A. and several other nations attended. More than 2,500 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition. Winners were determined by the average scores of more than 150 professionals worldwide in seven specialized judging committees. Entries were considered in 89 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service and Customer Service Department of the Year; 60 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Sales Training or Business Development Executive of the Year to Sales Department of the Year; and categories to recognize new products and services and solution providers. “I’m really proud of the Customer Service team’s focus on our Friends and Family customers this year. 2017 was our best year ever on all of our customer service metrics, and these honors really highlight that focus,” stated Danny de Hoyos, Senior Vice President of Operations at Securus Technologies. “In 2017 Securus had its best ever Customer Satisfaction, First Call Resolution and Net Promotor scores. Congratulations to Zelperita Jackson and the Video ConnectSM team for doing the right thing for their customers and winning a Silver and Bronze Stevie. A key component of doing the right thing is how we handle dis-satisfied customers. Our Corporate Escalations team makes sure we take care of the customer, but their mandate is not just to handle complaints, but to prevent them by working with other groups to improve processes. Their hard work on behalf of our customers has led to great customer satisfaction metrics, BBB accreditation, A+ rating since 2016, and now a Gold Stevie Award.” “All of our Stevie Award winners should be proud of their achievements. Independent professionals around the world have agreed that their accomplishments are worthy of our public recognition,” said Stevie Awards president Michael Gallagher. Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at http://www.StevieAwards.com/sales. ABOUT THE STEVIE AWARDS Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com.