Securus Honored With Gold Stevie® Award for Best Customer Service Training Department in 2017DALLAS, TX March 8, 2017/PRNewswire/ — Securus Technologies, a leading provider of civil and criminal justice technology solutions for public safety, investigation, corrections and monitoring, announced today that it has won a Gold Stevie® Award in the Best Customer Service Training Department category in the 11th annual Stevie Awards for Sales & Customer Service. The Stevie Awards for Sales & Customer Service are the world‘s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes several of the world‘s leading business awards programs including the prestigious American Business Awards SM and International Business Awards SM. The awards were presented during a banquet on Friday, February 24 at Caesars Palace in Las Vegas, Nevada. More than 650 executives from around the world attended. More than 2,300 nominations from organizations of all sizes and in virtually every industry were evaluated in this year‘s competition, an increase of 10% over 2016. Finalists were determined by the average scores of 77 professionals worldwide, acting as independent judges. Entries were considered in 61 categories for customer service and contact center achievements, including Contact Center of the Year, Award for Innovation in Customer Service, and Consulting Practice of the Year; more than 53 categories for sales and business development achievements, ranging from Senior Sales Executive of the Year to Business Development Achievement of the Year; and categories to recognize new products and services and solution providers. More than 75 members of several judging committees determined the Gold, Silver and Bronze Stevie Award placements from among the Finalists during final judging in February. “It‘s great to be recognized by independent experts for the great strides we‘ve made in customer service,” stated Danny de Hoyos, Senior Vice President of Operations at Securus Technologies. “The training team recognized empathy for the customer‘s situation and solving issues on the first call were the keys to improving the customer‘s experience. With this in mind, they focused on developing materials and methods that would help our agents empathize with their customers, focus on their needs, and help them through this stressful time. I‘m glad to say that it has worked and that we‘re seeing the best customer satisfaction, Net Promoter, and first call resolution scores in our history,” de Hoyos said. Judges‘ comments included:
- “The role of this company is very important in our society, it’s a good thing that they will always provide good service with the people who need it.”
- “Compelling improvement story in what has to be a tough environment.”
- “Strong recognition of the problem and commitment of the training team to help associates improve results. Strong improvement in customer survey results.”
ABOUT THE STEVIE AWARDS Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards, The International Business Awards, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at www.StevieAwards.com. Sponsors and supporters of the 11th annual Stevie Awards for Sales & Customer Service include Sales Partnerships, Inc. and ValueSelling Associates, Inc.