Securus service frees corrections staff from answering facility phones for 80 percent of public requests – Represents substantial savings
DALLAS, TX October 26, 2016/PRNewswire/ —
Securus Technologies, a leading provider of civil and criminal justice technology solutions for public safety, investigation, corrections and monitoring, announced that its facility customers have saved more than 250,000 hours of corrections staff time answering phones in the first nine months of 2016.
Securus’ Automated Information Services (AIS) is the corrections industry’s only fully hosted and customizable interactive voice response (IVR) system. The platform efficiently and effectively manages calls from inmates, family and friends and others with routine information requests, such as upcoming dates, charges, bond information, commissary policies, visitation schedules, jail location and hours, and dozens of other pieces of information.
“When someone is incarcerated, there are a lot of questions that need to be answered,” said Richard A. (“Rick”) Smith, Chairman and Chief Executive Officer of Securus Technologies, Inc. “Without AIS, Agencies spend millions of hours and tens of millions of dollars answering routine questions or, worse, don’t answer the phone in a timely manner due to resource constraints. The AIS technology is beneficial for inmates, friends/family and corrections officers. AIS reduces the resources needed while also ensuring the public gets their questions answered quickly.”
Securus call analysis reveals that, prior to AIS, a correctional agency’s facility staff would manually answer many hours of calls from the public per day. AIS automates 80% of those calls, leaving staff more time to focus on facility safety and security.
“Our statistics show that our system is saving customers time and money while providing family, friends and inmates with the timely information that is important to them, and our customers agree,” concluded Smith.
From Indiana: “If we had not had AIS we most certainly would have had to request additional staff to answer phone calls. AIS also helped reduce booking errors and citizen complaints.”
From Georgia: “Before AIS, working at the booking desk was just terrible. The phones never stopped ringing and it was really hard for callers to get through.”
From Colorado: “AIS has drastically reduced the need for staff to handle calls from the public. The automated system has streamlined inmate information access which has had a direct effect on our operational efficiency.”
About Securus Technologies
Headquartered in Dallas, Texas, and serving more than 3,450 public safety, law enforcement and corrections agencies and over 1,200,000 inmates across North America, Securus Technologies is committed to serve and connect by providing emergency response, incident management, public information, investigation, biometric analysis, communication, information management, inmate self-service, and monitoring products and services in order to make our world a safer place to live. Securus Technologies connecting what matters®. For more information, please visit SecurusTechnologies.com.