Competitive actions make this necessary to repeat our commitment
DALLAS, TX June 6, 2016/PRNewswire/ —
Securus Technologies, a leading provider of civil and criminal justice technology solutions for public safety, investigation, corrections and monitoring, reaffirms its long-standing Customer Integrity Pledge,
established in 2012.
“Every Securus Associate must sign our integrity pledge upon their hire and then reaffirm their commitment to it every year,” said Richard A. (“Rick”) Smith, Chief Executive Officer of Securus Technologies. “I love our industry – serving law enforcement, corrections, Incarcerated Individuals, friends/family members, and all of society – and only hire Associates with the highest integrity and ethics. It offends me that some carriers have less than the highest integrity in their business dealings and even engage in unlawful practices
such as deliberately programming clocks that time the duration of calls and adding 15 to 36 seconds to calls, charging rates over those permitted, using add-on programs to artificially inflate charges to its customers, and deliberately double billing calls. At Securus we always serve all of our customers with their best interests at heart – it’s in our DNA.”
Securus recently received an A+ rating from the Better Business Bureau (BBB) and a formal accreditation. “I’m proud that the BBB determined that we met their standards of honesty, integrity, transparency and trust and gave us their highest rating,” said Smith. “It’s a testament to our Associates and the only way we will conduct business. Our customers deserve it, and we deliver it each and every day.”
About Securus Technologies
Headquartered in Dallas, Texas, and serving more than 3,450 public safety, law enforcement and corrections agencies and over 1,200,000 inmates across North America, Securus Technologies is committed to serve and connect by providing emergency response, incident management, public information, investigation, biometric analysis, communication, information management, inmate self-service, and monitoring products and services in order to make our world a safer place to live. Securus Technologies connecting what matters®. For more information, please visit SecurusTechnologies.tech.