Securus Transforms Business From Incarcerated Individual Telecom Only to Diversified, Government Services, High-Tech, High Software Content Business

DALLAS, TX August 25, 2017/Business Wire/ — Securus Technologies, a leading provider of civil and criminal justice technology solutions for public safety, investigation, corrections and monitoring announced market share metrics and vertical markets in which it now competes in the law enforcement and corrections sectors. Securus Technologies has moved from an incarcerated individual telecommunications only firm in 2007 to a diversified, government services, high-tech, high software content business with products in these vertical markets:
  • Incarcerated Individual Healthcare
  • Incarcerated Individual Education
  • Incarcerated Individual Media Services
  • Interactive Voice Response Systems
    • Incarcerated Individual Facing
    • Friend/Family Member Facing
  • Money Transfer/Transmitter Services
  • Recidivism Reduction Tools
  • Enhanced Telecom Services
  • Jail Management Software
  • Wireless Containment Solutions
  • Big Data Analytics for Law Enforcement
  • Parolee Monitoring Services
  • Video ConnectSM Services
  • Wireless Forensics Services
  • Corrections Investigations Services
  • Manufacturing/Assembly of GPS, RF, Video, Alcohol Monitoring, and Audio Equipment
  • Voice Biometric Software Solutions
  • Location Based Investigative Services
“Much of our expansion into these vertical markets has come from our $670 million investment in technologies, partnerships, patents, and companies over the last five (5) years,” said Richard A. (“Rick”) Smith, Chief Executive Officer and Chairman of Securus Technologies. “We don’t purchase a company or technology or develop a product with our software teams without input from our jail/prison customers and incarcerated individuals and their friends and family members. We have thousands of direct interactions each day with incarcerated individuals, friends/family, wardens, jailers, sheriffs, deputies, parolees, facility IT staffs, and others in the industry so we watch, look, and try to understand on an explicit and implicit basis – what they need for efficiency, recidivism reduction, successful entry into society, safety, investigative, and security reasons. There is a wealth of information in front of us – so we use that to make decisions on acquisitions and our development efforts,” said Smith. “We used to say that we had a 35% to 45% share of the classic outbound audio incarcerated individual calling market which was true and a respectable market share back several years ago. However, with our entry into these new vertical markets, we have a much smaller share of a much larger domestic market. We have a 4% share of a $13 billion market, so a smaller percentage market share but with tons of headroom to grow our business, and that’s exciting for us – exciting from an economic but also from a social perspective. “We also have a significant social responsibility that includes providing low incarcerated individual rates, safer facilities (prisons and jails), more efficient facilities, recidivism reducing tools, incarcerated individual education including religious education, and the ability to solve and prevent crimes. “Our expanded product set puts us on the front line more with corrections and law enforcement – a role that we take very seriously and with a deep commitment to improve people’s lives,” stated Smith. “When you look carefully at the benefits to incarcerated individuals and friends/family members of what we have created, they are substantial – substantially lower calling rates, video communication, tablets, music downloads, book downloads, religious book downloads, immediate/emergency funding for calls, email, education materials, an advocate for expanded calling hours, recidivism reduction investments, and hundreds of millions of dollars in commissions paid to facilities that include incarcerated individual welfare programs of all types. I am proud of what we have accomplished on behalf of incarcerated individuals and their families,” concluded Smith.

About Securus Technologies

Headquartered in Dallas, Texas, an Aventiv Technologies company, serving more than 3,450 public safety, law enforcement and corrections agencies and over 1,200,000 incarcerated individuals across North America, Securus Technologies is committed to serve and connect by providing emergency response, incident management, public information, investigation, biometric analysis, communication, information management, incarcerated individual self-service, and monitoring products and services in order to make our world a safer place to live. Securus Technologies connecting what matters®. For more information, please visit