DALLAS, TX July 7, 2017/Business Wire/ — Securus Technologies, a leading provider of civil and criminal justice technology solutions for public safety, investigation, corrections and monitoring, announced today that 100% of all prison and jail customers have been converted to its voice over internet protocol (VoIP) Secure Calling Platform (SCP).
“We have by far the largest corrections calling VoIP platform in the world with the SCP, more products, the most efficient platform – a work of technology that cost us over $1 billion just the last eight (8) years to construct and to convert our prison and jail base of customers,” said Richard A. (“Rick”) Smith, Chairman and Chief Executive Officer of Securus Technologies.
“The reinvestment in our business shows our long term commitment to Incarcerated Individuals, friends and family members, and our facility customers – we can deliver more products and services to them at the lowest cost and at the highest commission level – while doing that in a safe and secure way,” said Smith.
“We completed our conversion with the Alaska Department of Corrections (DOC) project that was completed in 2015. Customers who have been on older premise-based technology that some of our competitors still use have welcomed the change – they have seen these advantages in the SCP VoIP Platform:
- Full software upgrade approximately once per quarter that provides additional products, enhancements, and services;
- Shorter mean time to repair on troubles because most problems can be resolved remotely (through software changes) instead of dispatching a field technician;
- The ability to provide lower rates to Incarcerated Individuals and friends and family members because the technology is more efficient from both operating expense and capital expenditure perspectives;
- The ability to provide higher commissions to facilities because the technology is more efficient;
- Anywhere/anytime web-based facility customer access to key information and analysis through the S-Gate portal;
- 7 x 24 x 365 Real-time monitoring of all facilities by our Network Operations Center with trained/certified technicians that can find, diagnose, and fix most problems before our facility customer even knows that there is a problem.”
“Cloud based and web accessible are the key technology components of our SCP – to produce a highly efficient calling platform with all of the products that our facility customers need,” said Smith. “My recommended key questions that any facility needs to ask their Incarcerated Individual telephone provider to be sure they are up to date on technology are:
- Do you own your own platform? If not – be careful because you are dealing with a middleman that does not own the full technology required;
- Do you have all of your facility customers on the same Incarcerated Individual calling platform? If not – be careful because your provider has not re-invested in the business. It takes a large investment to move from multiple older platforms to a single platform;
- Do you use a state-of-the-art Voice over Internet Protocol platform for Incarcerated Individual calling? If not – be careful because you may be left with a flip phone versus a smart phone.”
“We studied our older premise-based (where processing/control equipment is located at the prison or jail) system economic characteristics versus SCP and we found the following:
|1. Field Dispatches
||SCP has 24% Fewer
|2. Trouble Tickets
||SCP has 57% Fewer
|3. Operating Expenses
||SCP is 10%
|4. Capital Expenditures
||SCP is 18% Lower
“So our SCP is clearly more efficient and effective than older premise-based systems – and the data proves that conclusively,” said Smith.
“Those prisons and jails that have chosen Securus over the last five (5) years have told us that they picked us for the technical capabilities that we offer, for the economics that we provide to Incarcerated Individuals, friends and family, and corrections officers, for our customer service, and most important – for our people that they work with at Securus,” said Smith.
“The above represents my views on what I think is important for sound Incarcerated Individual telecom decisions – but the cold and hard statistics back me up, i.e., we win +$5.00 of new business for every $1.00 that we lose to our major competitor – that is our record since 2012. So the ultimate decisions that corrections officials make back up my observations and the metrics presented,” said Smith.
About Securus Technologies
Headquartered in Dallas, Texas, and serving more than 3,450 public safety, law enforcement and corrections agencies and over 1,200,000 inmates across North America, Securus Technologies is committed to serve and connect by providing emergency response, incident management, public information, investigation, biometric analysis, communication, information management, inmate self-service, and monitoring products and services in order to make our world a safer place to live. Securus Technologies connecting what matters®. For more information, please visit SecurusTechnologies.tech.