Investigator Pro™

Investigator Pro is our powerful voice biometrics software, designed from the ground up with the investigator in mind. Its state-of-the art voice identification technology exposes inmates who try to hide their identities and commit crimes using the inmate telephone system. Its investigative tools narrow the investigator’s search for clues, reducing the time he needs to spend listening to inmate calls and pointing him to the calls most likely to help build his case.


  • Identifies inmates by name throughout a call, no matter how many inmates are on the call or whose PIN was used
  • Identifies called parties by name when they are known to the system, as in the case of released inmates
  • Detects PIN abuse and names imposters
  • Powerful search capabilities let the investigator save a voice from a call and then search the call database to find where it occurs on either the inmate or called party sides of calls
  • Pre-call voice biometric PIN check provides go/no-go verification to reduce PIN abuse
  • Fast Facts about voices, inmates and called numbers correlate data to help the investigator zero in on calls of greatest interest
  • Feature-rich call player enables efficient listening


  • Interactive user interface
  • Fully integrated ICER event reporting
  • Customizable high interest group labels for inmates and called numbers allow the investigator to track, and search for, activity by gangs and other threat groups
  • Ability to search the call database by inmate, voice, date range, case number, high interest
  • Call notes and case numbering for intelligence sharing
  • Reporting tools and level-sensitive roles and permissions for staff