Securus AIS™

Answering telephone inquiries from family and friends and incarcerated individuals can be extremely labor-intensive and a challenge for even the most efficient staff. From incarcerated individual commissary balance questions to general questions regarding communication hours, court dates and charges, the workload for your staff grows exponentially based on the average daily incarcerated individual population. Delays in providing information can generate complaints, lower staff morale, and create management issues that may be difficult to overcome. Automated Information Services (AIS) helps solve these problems! AIS from Securus is the industry’s first and only hosted Interactive Voice Response (IVR) system that automatically provides incarcerated individual-specific and general facility information to detainees and outside callers over the phone. In addition, outside callers can open or fund a telephone account and make a trust deposit without having to step foot in your facility.

Our industry study provided the following facility telephone call statistics:

  • Facility personnel spend an average of four minutes on every outside call from constituents
  • Facilities average .5 outside calls per incarcerated individual per day and an additional .5 questions per incarcerated individual per day
  • For every four answered calls, one call is dropped because of extended hold times

Family and friends can listen to information such as the following:

  • How to open or fund a prepaid AdvanceConnect™ account or Inmate Debit account
  • Criminal charges
  • Bond amounts and types
  • Court dates, times and locations
  • Projected release date
  • Communication eligibility
  • General facility information, location and hours

Incarcerated individuals can use a speed dial number on the facility phones and listen to information such as the following:

  • Commissary account balance
  • Criminal charges
  • Court dates and locations
  • Bond amounts and types
  • Projected release date
  • Communication eligibility
Imagine being able to improve staff efficiencies and increase the satisfaction of incarcerated individuals, family and friends all without having to install new equipment. Contact Securus today to set up an AIS demo!

AIS Calculator

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Hourly staff wage: $
Monthly cost: $
Savings with 80% AIS: $
Savings with 70% AIS: $
Savings with 60% AIS: $