Terms and Conditions

Product Terms of Use
Product Terms of Use

GENERAL TERMS AND CONDITIONS INCLUDING PRIVACY POLICY, PRODUCT TERMS AND CONDITIONS, AND MOBILE TERMS AND CONDITIONS
AdvanceConnect™ T&Cs
ADVANCECONNECT TERMS, CONDITIONS AND FEES

An AdvanceConnect account is a friends and family-owned prepaid calling account that allows friends and family members to receive collect calls from inmates and have the call charges deducted automatically from the prepaid balance on the AdvanceConnect calling account. An AdvanceConnect prepaid calling account must be funded prior to receiving inmate calls.

Multiple phone numbers can be added to an AdvanceConnect account to ensure that inmate calls can connect to friends and family members at various numbers (work, mobile, home, other relatives, neighbors, friends, etc., subject to facility restrictions). Phone numbers can be added to or removed from an AdvanceConnect account by the AdvanceConnect account holder. Phone numbers associated with an AdvanceConnect account may receive inmate calls as long as there is an adequate prepaid balance of funds on the AdvanceConnect account to cover the cost of the inmate calls. An AdvanceConnect account owner will be held responsible for charges associated with all telephone numbers added to the account.

Friends and family members may open an AdvanceConnect account at 1-800-844-6591 or www.securustech.net. The following information is required when opening an AdvanceConnect account:

– First and Last Name

– Address

– City, State, Zip

– Passcode (PIN)

– Telephone number

– Email Address

– Name of the facility from which the account holder is receiving calls

AdvanceConnect account information can be accessed 24/7/365 at 1-800-844-6591 and www.securustech.net, which support requests to open an account, access account calling activity, fund an account, make account changes, close an account, or request a refund on an account. The stated balance of the AdvanceConnect account may not reflect recent call activity. Due to call processing cycles, it is possible to spend more than the total amount of funds available in the AdvanceConnect account. If an AdvanceConnect account has charges that exceed the account balance (in which case the account balance will be negative), the account will be blocked from receiving further inmate calls. AdvanceConnect account holders are responsible for payment of any balance due on the AdvanceConnect account. The AdvanceConnect account holder will be required to pay the amount due before the AdvanceConnect account will be unblocked. Account blocks are released periodically throughout the day, so it may take up to 24 hours for an AdvanceConnect account to be able to receive calls again after making a payment.

AdvanceConnect account holders may add money to their AdvanceConnect account by:

– Calling Securus at 1-800-844-6591

– Visiting the Securus website at www.securustech.net

– Using Personal Online Banking

– Mailing a personal check, money order or cashier’s check to:

Securus Correctional Billing Services
PO Box 650757
Dallas, TX 75265-0757

Payments sent via mail may take seven to ten business days to process. To ensure timely processing of a mailed payment, the payment should include documentation of the friend or family member’s ten-digit telephone number and the AdvanceConnect account number.

– Visiting any Western Union agent location

– Visiting any MoneyGram agent or FormFree® location

– Using a lobby kiosk at select correctional facilities

Account Funding Conditions:

Funding Method Payment Address Payment Processing Fee*

Securus Mobile App

Google Play store or Apple store

Up to $3.00 – Visa and MasterCard

Web

www.securustech.net

Up to $3.00 – Visa and MasterCard

IVR

972-734-1111 or 1-800-844-6591

Up to $3.00 Visa and MasterCard

CSR

972-734-1111 or 1-800-844-6591

Up to $5.95 Visa and MasterCard

Postal Mail

Securus Correctional Billing Services
PO Box 650757
Dallas, TX 75265-0757

$0

Kiosk

Select facilities

$3.00 cash;
$3.00 credit/debit card

MoneyGram

Express Payment blue form or FormFree®

$10.99 (MoneyGram fee can vary; direct customer to MoneyGram)

Western Union

Quick collect blue form

$11.95 (WU fee can vary; direct customer to WU)

* Standard pricing. Fee may vary by facility. This fee is associated with the convenience of using a Visa or MasterCard credit card or debit card for payment,

There is no payment processing fee imposed if the AdvanceConnect account payment is made by postal mail or via the AdvanceConnect account holder’s online bill payment service through the account holder’s personal bank.

In most cases, payments are posted to accounts within one hour. However, it can take up to 24 hours for the call management system to receive updated information about payments on these accounts. AdvanceConnect account holders can visit www.securustech.net or call 1-800-844-6591 after making a payment to check their account balances and confirm receipt of payment(s).

Billing Statements and Fees:

AdvanceConnect account holders do not receive bills on an AdvanceConnect accounts unless there is a negative account balance greater than $10.00, in which case the account holder will be billed for the amount due on the account. AdvanceConnect account holders can go to www.securustech.net or call 1-800-844-6591 to get balance and other information on their AdvanceConnect accounts.

Account statements are available for download at www.securustech.net for up to 90 days. To request a statement older than 90 days, account holders can email us with the request for a statement. Include your full name, billing phone number, passcode, and the month of the statement you are requesting, and it will be mailed to you.

Applicable governmental taxes and fees are in addition to the rates and charges for calling service.

Multiple telephone numbers may be added to an AdvanceConnect account, including mobile phone numbers (subject to facility restrictions).

In any month that the Federal Universal Service Fund (“USF”) charge is applied due to a friend or family member’s receiving and accepting state-to-state or international calls from inmates.

Account Balance Notifications:

Securus may utilize automated account notification campaigns to let AdvanceConnect account holders know when the AdvanceConnect account requires additional funding in order to receive further inmate calls.

Account Closing:

AdvanceConnect account holders can initiate account closing by:

– Calling Securus at 1-800-844-6591

– Visiting the Securus website at www.securustech.net

Once an AdvanceConnect account holder has requested that his or her account be closed, the request is held for 7 to 10 days to allow for any unbilled calls or other charges to clear the account prior to closing. The account is then closed, and if applicable, a refund may be processed.

Refunds:

Refunds of unused balances, when provided, are credited back to the credit or debit card used to fund the AdvanceConnect account. If the AdvanceConnect account holder used a prepaid Visa or MasterCard to fund their account, the account holder must maintain possession of the card to ensure they receive their refund. If the AdvanceConnect account holder funded the account through check, money order, Western Union or MoneyGram, a refund check will be mailed to the AdvanceConnect account holder, which could take up to four weeks for processing. AdvanceConnect account holders have 180 days from the date of the last call received on the AdvanceConnect account to request a refund of any unused balance. The balance of the refund may vary based on when calls were last received. Alaska and TDCJ customers have 365 days to request a refund. Connecticut Department of Corrections unclaimed property will be remitted to the state after 3 years. Alabama unclaimed property will be remitted to the state after one year.

Other terms:

CT DOC customer may change their billing method at any time if they are good standing.   Prepay customers will receive a 25% discount off collect calling rates.

More applicable terms and conditions apply. See Securus’ General Terms and Conditions, including Privacy Policy, for further applicable terms and conditions.

2. Direct Bill T&Cs
DIRECT BILL TERMS, CONDITIONS AND FEES

A Direct Bill account is a friends and family-owned calling account that allows friends and family members to receive collect calls from inmates and have the call charges billed directly from Securus to the Direct Bill account holder each month. Friend and family members are required to pass a credit check in order to be approved for a Direct Bill account.

Multiple phone numbers can be added to a Direct Bill account to ensure that inmate calls can connect to friends and family members at various numbers (work, mobile, home, other relatives, neighbors, friends, etc.). Phone numbers can be added to or removed from a Direct Bill account by the Direct Bill account holder. A Direct Bill account owner will be held responsible for charges associated with all telephone numbers added to the account. Phone numbers associated with a Direct Bill account may receive inmate calls as long as the Direct Bill monthly credit limit has not been exceeded and there is no past-due balance on the Direct Bill account. Direct Bill allows inmate calls to connect to mobile phones, subject to facility restrictions.

Friend and family members may open a Direct Bill account at 1-800-844-6591 or www.securustech.net. The following information is required when opening a Direct Bill account:

– First and Last Name

– Address

– City, State, Zip

– Passcode (PIN)

– Email Address

– Social Security Number

– Driver’s License Number

– Date of Birth

– Telephone number

– Name of the facility from which the account holder is receiving calls

Credit Check:

In order to establish a Direct Bill account, friends and family members must pass a credit check, which may involve a credit reporting agency. Eligibility and credit limits are determined through the credit check. The credit check requirement does not apply in Alaska.

Direct Bill account information can be accessed 24/7/365 at 1-800-844-6591 and www.securustech.net, which support requests to open an account, access account calling activity, make a payment, make account changes, or close an account. The stated balance of the Direct Bill account may not reflect recent call activity due to call processing cycles. Monthly bill invoices must be paid in full by the due date or the Direct Bill account will be blocked from receiving further inmate calls. The Direct Bill account will be blocked from receiving further inmate calls if the monthly credit limit has been exceeded. Once the credit limit has been exceeded, the Direct Bill account holder must make a payment on the account before the Direct Bill account will be unblocked. Account blocks are released periodically throughout the day so it may take up to 24 hours for a Direct Bill account to be able to receive calls again after making a payment.

Direct Bill account holders may make payments on their Direct Bill accounts by:

– Calling Securus at 1-800-844-6591

– Visiting the Securus website at www.securustech.net

– Using Personal Online Banking

– Mailing a personal check, money order or cashier’s check to:

Securus Correctional Billing Services
PO Box 650757
Dallas, TX 75265-0757

Payments sent via mail may take seven to ten business days to process. To ensure timely processing of a mailed payment, the payment should include documentation of the friend or family member’s ten-digit telephone number and the Direct Bill account number.

– Visiting any Western Union agent location

– Visiting any MoneyGram agent or FormFree® location

– Visiting any JPay retail location

Account Payment Conditions:

Funding Method Payment Address Payment Processing Fee*

Securus Mobile App

Google Play store or Apple store

Up to $3.00 – Visa and MasterCard

Web

www.securustech.net

Up to $3.00 – Visa and MasterCard

IVR

972-734-1111 or 1-800-844-6591

Up to $3.00 Visa and MasterCard

CSR

972-734-1111 or 1-800-844-6591

Up to $5.95 Visa and MasterCard

Postal Mail

Securus Correctional Billing Services
PO Box 650757
Dallas, TX 75265-0757

$0

Kiosk

Select facilities

$3.00 cash;
$3.00 credit/debit card

Western Union

Quick collect blue form

$11.95 (WU fee can vary; direct customer to WU)

* Standard pricing. Fee may vary by facility. This fee is associated with the convenience of using a Visa or MasterCard credit card or debit card for payment,

There is no payment processing fee imposed if the Direct Bill account payment is made by postal mail or via the Direct Bill account holder’s online bill payment service through his or her personal bank.

In most cases, payments are posted to accounts within one hour. However, it can take up to 24 hours for the call management system to receive updated information about payments on these accounts. Direct Bill account holders can visit www.securustech.net or call 1-800-844-6591 after making a payment to check the account balance and confirm receipt of payment(s).

Billing Statements and Fees:

Direct Bill account holders will receive a detailed monthly bill statement of account activity with an invoice that requires payment due 20 days from the bill statement date. Monthly bill invoices must be paid in full by the due date or the Direct Bill account will be blocked from receiving further inmate calls. Late or non-payment of a Direct Bill invoice may restrict the ability of a friends and family members to obtain future credit. Bills paid seven (7) days or more late will be converted to a prepaid AdvanceConnect account. Securus may also take further collection action, including referral to a collection agency. Direct Bill account holders can go to www.securustech.net or call 1-800-844-6591 to get balance and other information on their Direct Bill accounts. Account holders that request an optional paper billing statement may be charged $2.00 per statement.

Applicable governmental taxes and fees are in addition to the rates and charges for calling service.

In any month that the Federal Universal Service Fund (“USF”) charge is applied due to a friend or family member’s receiving and accepting state-to-state or international calls from inmates.

Account Balance Notifications:

Securus may utilize automated account notification campaigns to let Direct Bill account holders know when there is a Direct Bill account payment coming due or past due or if the account has been blocked from receiving further inmate calls.

Account Closing:

Direct Bill account holders can initiate account closing by:

– Calling Securus at 1-800-844-6591

– Visiting the Securus website at www.securustech.net

Once a Direct Bill account holder has requested that his or her account be closed the request is held for 7 to 10 calendar days to allow for any unbilled calls or other charges to clear the account prior to closing. If there are any outstanding charges, the Direct Bill account holder will be issued a final bill statement and invoice.

Securus may initiate the closing of a Direct Bill account due to fraudulent account activity.

Refunds:

Occasionally a Direct Bill account holder may over-pay the bill and request a refund of the amount overpaid. To request a refund, the Direct Bill account holder must call Securus at 1-800-844-6591. There is no charge to the customer to receive a refund in these cases.

Other terms:

CT DOC customer may change their billing method at any time if they are good standing.   Prepay customers will receive a 25% discount off collect calling rates.

More applicable terms and conditions apply. See Securus’ General Terms and Conditions, including Privacy Policy, for further applicable terms and conditions.

3. Inmate Debit T&Cs
INMATE DEBIT TERMS, CONDITIONS and FEES

Inmate Debit is an inmate-owned prepaid calling account used by inmates to pay for telephone calls. Correctional facilities have the option of allowing inmates and/or friends and family members to add money to Inmate Debit accounts. If allowed by the correctional facility, an inmate may transfer funds from his or her facility trust/commissary account into an Inmate Debit account by making a request through the commissary. If allowed by the correctional facility, friends and family members may deposit funds directly into an Inmate Debit account. Friends and family members may deposit funds into Inmate Debit calling accounts without being required to create their own Securus calling accounts.

Applicable governmental taxes and fees are in addition to the rates and charges for calling service.

Funds deposited by friends and family members into an Inmate Debit account become the property of the inmate. Therefore, friends and family members are not authorized to request access to Inmate Debit account activity or request account credits, nor are friends and family members eligible to receive refunds on an Inmate Debit account.

Friends and family members may add money to Inmate Debit accounts (subject to facility restrictions) by:

– Calling Securus at 1-800-844-6591

– Visiting the Securus website at www.securustech.net

– Using personal online banking (with routing and account numbers, and names)

– Mailing a personal check, money order or cashier’s check to:

Securus Inmate Debit Account
PO Box 975420
Dallas, TX 75397-5420

Payments sent via mail may take seven to ten business days to process and MUST include an Inmate Debit Pay by Mail Remittance Slip found at www.securustech.net.

– Visiting any MoneyGram agent or FormFree® location:

Friend and family members MUST print an Inmate Debit Payment Form found at www.securustech.net before going to a MoneyGram location.

– Using a lobby kiosk at select correctional facilities

Account Funding Conditions:

Funding Method Payment Address Payment Processing Fee*

Securus Mobile App

Google Play store or Apple store

Up to $3.00 – Visa and MasterCard

Web www.securustech.net Up to $3.00 Visa and MasterCard
IVR 972-734-1111 or 1-800-844-6591 Up to $3.00 Visa and MasterCard
CSR 1-800-844-6591 Up to $5.95 Visa and MasterCard
Postal Mail
*Remittance Slip Required
Securus Correctional Billing Services
PO Box 975420
Dallas, TX 75397-5420
$0
Kiosk Select facilities

$3.00 cash
$3.00 credit/debit card

MoneyGram
*Payment Form Required
Express Payment blue form or FormFree® $10.99 (MoneyGram fee can vary; direct customer to MoneyGram)

* Standard pricing. Fee may vary by facility. This fee is associated with the convenience of using a Visa or MasterCard credit card or debit card for payment,

Refunds:

Refunds to inmates in excess of $100.00, at the time of their release from a correctional facility, are reviewed by the Securus fraud analysis and approved by accounting prior to the distribution of those funds. Large deposits to an inmates’ phone account, prior to release, are often the result of fraud and are viewed as suspicious as the funds were not used for inmate initiated phone calls. If Securus suspects fraudulent activity or money laundering, Securus will investigate the transaction and (if it determines the transaction was fraudulent) remove those funds from the inmate’s debit account and return them to their rightful owner (i.e., the credit card holder).

Inmate phone accounts are designed for inmate calling and not for the transfer of monies between the friends, family and inmate. While it may be unclear if the payments are fraudulent, Securus reserves the right to return funds to the rightful owner in order to prevent fraud or money laundering.

In any inmate debit transaction, Securus—on behalf of our facility customers—performs the administrative task of transferring money from the payor’s means of payment to the requested inmate’s debit account. When the initial payment is fraudulent, the inmate receives financial gain from the unauthorized use of a credit card by the friend or family member who initiated the fraudulent payment (for example, by using the funds from the fraudulent payment to purchase phone time). While it may be unclear if the inmate knew the funds were obtained by fraud, there is no question that the inmate received the stolen property. Under such circumstances, Securus is authorized to remove those funds from the inmate’s debit account and return them to their rightful owner.

Other terms:

More applicable terms and conditions apply. See Securus’ General Terms and Conditions, including Privacy Policy, for further applicable terms and conditions.

4. Text Alert and Notification Service
TEXT ALERT AND NOTIFICATION TERMS, CONDITIONS and FEES

Participation in Securus Notification Alerts ( 5msgs / month ). Message and data rates may apply.

To opt-out, text the word STOP to 77929. For Help, text the word HELP to 77929.

For more information please contact Securus Customer Care at 1-800-844-6591 or at customer_service@securustech.net.

Availability:

Alert and Notification Service is available through the following carriers: AT&T, Alltel, T-Mobile, Verizon Wireless, U.S. Cellular, Sprint, Nextel, Boost, Cellcom, Cellular One, C-Spire Wireless, Cincinnati Bell, nTelos, Virgin Mobile, ACS Wireless, Bluegrass, ECIT – Cellular One of East Central Illinois, EKN – Appalachian Wireless, GCI Communications, Immix – PC Management, Inland Cellular, IVC – Illinois Valley Cellular, Metro PCS, Nex-Tech Wireless, RCC/Unicel, Revol, RINA/All West Wireless, RINA/CTC Telecom-Cambridge, RINA/FMTC-Farmers Mutual Telephone Co., RINA/Nucla-Naturita Telephone Co., RINA/Silverstar, RINA/Snake River PCS, RINA/South Central, RINA/Syringa Wireless, RINA/UBET, West Central Wireless

Through its Text Alert and Notification Service, Securus offers a number of SMS (Text Message) features designed to assist you in managing your Securus account. Message and data rates may apply.

Text Alert and Notification service assists you with the following, described in more detail below:

  1. AdvanceConnect Low Balance Notification (General Account Notification)
  2. Direct Bill Invoice Due Notification (General Account Notification)
  3. AdvanceConnect AutoPay Payment Notification (Payment Program Notification)
  4. AdvanceConnect TextPay Notification (Payment Program Notification)
  5. Direct Bill TextPay Notification (Payment Program Notification)

(a) AdvanceConnect Low Balance Notification:

When you register to receive AdvanceConnect Low Balance notifications, we will send you a text every time your account balance reaches $10.00.

(b) Direct Bill Invoice Due Notification:

When you register to receive Direct Bill Invoice Due notifications you will receive notifications within 10, 7, and 3 days of your invoice being due.

(c) AdvanceConnect AutoPay Payment Notification:

When you register to use AutoPay with your AdvanceConnect account, you will receive a text notification with payment confirmation or payment failure. If you receive a payment failure notification you should update your AutoPay credit card information. If you believe your credit card information is good, please call Customer Care at 1-800-844-6591 to troubleshoot the issue further. With the AutoPay Payment Confirmation notification the amount of the transaction will be provided. For further information about the transaction please log in to Securus Online to view your account.

(d) AdvanceConnect TextPay Notification:

When you register to use TextPay with your AdvanceConnect account, you will receive a text notification that will give you the option to fund your AdvanceConnect account immediately with a preset amount of your choice by responding with the word PAY. Once a payment has been made with TextPay, you will receive a payment confirmation or payment failure. If you receive a payment failure notification, you should update your TextPay credit card information. If you believe your credit card information is good, please call Customer Care at 1-800-844-6591 to troubleshoot the issue further. With the TextPay payment confirmation notification, the amount of the transaction will be provided. For further information about the transaction, please log in to Securus Online to view your account.

(e) Direct Bill TextPay Notification

When you register to use TextPay to pay your Direct Bill invoice, you will receive a text notification that will give you the option to pay your Direct Bill invoice immediately by responding with the word PAY. Once a payment has been made with TextPay, you will receive a payment confirmation or payment failure. If you receive a payment failure notification, you should update your TextPay credit card information. If you believe your credit card information is good, please call Customer Care at 1-800-844-6591 to troubleshoot the issue further. With the TextPay Payment Confirmation notification, the amount of the transaction will be provided. For further information about the transaction, please log in to Securus Online to view your account.

Other Operational Notifications:

If you are registered to receive one or more of the above text notifications, we may from time to time send other operational messages about your account to your registered mobile phone.

Terms:

Any and all information supplied under this service is additional to and does not replace the information we make available to you in accordance with the Customer Agreement.

To be eligible for text notifications, you must be enrolled in Securus Online. You can register online or over the phone. Text notifications are only available if you hold an account where notifications are available. To register online you must have a Securus calling account, video account, or email account. We will allow you to register two mobile numbers with us at any time; one for General Account Notifications and one for Payment Program Notifications. If you are registered to receive text notifications and alerts about more than one account, you will be asked to choose which account you would like to receive notifications for by selecting the account type and account number presented on your notifications settings page.

We will send information about your current accounts to a mobile phone registered with a United States Mobile Phone Carrier. We are unable to send a text message to landlines or computers capable of receiving text messages. We will only send you each text once. If you delete a text we cannot send it again. If you do not confirm your subscription within 12 hours of signing up for text notifications, you will have to re-enroll and start the process over again. We will start sending text notifications and alerts within 48 hours of confirmation of registration for the service.

You can ask us to unsubscribe from your notifications at any time by replying STOP to any text notification, online with Securus Online by editing your Notification Settings, or over the phone by calling Customer Care 1-800-844-6591. Unsubscribing from text notifications will only apply to the text alert service for the specific account enrolled in notifications. Text notifications will cease within 24 hours of suspension. Text messages will be sent seven days a week between the hours of 8:00 AM and 8:00 PM of your local time zone. Notifications will be sent based on calling usage, your AdvanceConnect balance, and/or your Direct Bill invoice due date. Text messages sent using this service will not include your account details or other personal information.

Charges and Fees:

Securus does not currently charge a fee to enroll and use text notifications, AutoPay, or TextPay, but we may apply or introduce new charges on two months’ notice. As noted above, message and data rates may apply. You are responsible for charges from your mobile phone carrier, so ensure you check with them about message and data rates that could apply.

Standard transaction fees of up to $3.00 may apply for AutoPay and TextPay programs when funds are added to your AdvanceConnect account or when your Direct Bill invoice is paid.

Cancellation:

If you wish to stop receiving text notifications, you can unsubscribe from your notifications at any time by replying STOP to any text notification, by visiting Securus Online and editing your Notification Settings, or by calling Customer Care 1-800-844-6591. Unsubscribing from text notifications will only apply to the text notification service for the specific account enrolled. Text notifications will cease within 24 hours of being unsubscribed. We may decide to withdraw the service and would do so by giving you at least two months’ written notice. We may withdraw the service with immediate effect without prior notice to comply with the law, to protect security, or to combat fraud or on any ground as set out in the Customer Agreement.

General Provisions:

Sometimes repairs, updates, and routine maintenance on our systems and those of our suppliers may mean that text notifications may be unavailable from time to time. We will not be liable if text notifications and alerts are unavailable at any time for reasons that we cannot control or if you do not receive text notifications or alerts for reasons within your control, i.e., your phone being switched off, there is no network coverage, or you change your mobile phone number.

You are responsible for making sure no one has access to confidential information shown on (or stored in) your mobile phone. If your phone is lost or stolen, or if you change your number or mobile phone carrier, it is your responsibility to ask us to suspend your text notifications as soon as possible. Otherwise we will continue to provide text notifications and alerts to the mobile number you have registered for the service. We will not be liable if your account information becomes known to someone because you do not notify us or if the registration information you gave us is incorrect.

We may send you emails from time to time with information about the service explaining how the service works and any steps that you need to take in relation to the service.

Other terms:

More applicable terms and conditions apply. See Securus’ General Terms and Conditions, including Privacy Policy, for further applicable terms and conditions.

5. Securus Video Visitation Service
SECURus VIDEO VISITATION TERMS, CONDITIONS and FEES

Securus Video Visitation is a web-based visitation system that allows family members, friends, attorneys and other approved visitors to schedule and participate in video visitation sessions with an inmate using Internet access from a smartphone, tablet or computer with a webcam. Visits are scheduled in advance according to the specific correctional facility’s visitation hours and policies.

Securus Video Visitation allows users to avoid the time, expense and hassle of travelling to and from a correctional facility to visit an inmate.

Billing and Payments:

Note: A credit card will be required in order to process the visitation fee. If you do not have a credit card, you can purchase a pre-paid Visa or MasterCard. These are available at general retailers (such as Walmart, Kmart and Target) as well as many drug stores (such as Walgreens and Rite Aid).

Visits are pre-paid and non-refundable. If you believe there was a system problem that did not allow you to participate in a scheduled video visit, please fill out and submit a Credit Request Form. We will review and reply to your request within 72 hours.

Securus is not responsible for disconnects due to behavior issues, disconnects initiated by the correctional facility, or disconnects due to Internet connection or hardware malfunctions. If you believe your session was disconnected due to a Securus Video Visitation system error, fill out and submit a Credit Request Form. We will review and reply to your request within 72 hours.

Pricing, session lengths, and hours of availability of Securus Video Visitation may differ depending on the facility chosen or the visitation center being used.

Once scheduled, a Video Visitation session must be attended during the scheduled time period. Failure to sign on at the scheduled time or signing on late will not extend the session time period for which you paid.

In limited situations, Securus may, at its discretion, offer a credit for a scheduled and paid Video Visitation session. A credit is defined as funds used to pay for a session being placed back on to the user’s account, which are available for use for another future Video Visitation session. Credits may occur when a) the facility cancels a paid Video Visitation session before the session begins, b) the facility rejects a paid Video Visitation session prior to it starting, and c) Securus cancels a paid Video Visitation session before the session begins. Credits will not be given for sessions where the scheduled time has started or prior to session completion. Credits shall expire 90 days from date of issue.

Service Fees. In addition to the service payment and in consideration for the use of the service, you agree to pay Securus a fee for (a) each scheduled Securus Video Visitation session at the applicable rates then in effect, which will include applicable fees, taxes, surcharges and other charges. The applicable service fee(s) for your use of Securus Video Visitation will be provided on the website. As a result, you will be able to understand the amount of the applicable service fees before you pay for and schedule a Securus Video Visitation session. All service fees are non-refundable and non-creditable.

For more detailed information please use the links below to find the facility you will be visiting. Click on the county name to see hours of operation, price, and the location of visitation centers.

Payments:

Securus Correctional Billing Services
PO Box 650757
Dallas, TX 75265-0757

Correspondence:

Securus Correctional Billing Services
PO Box 1109
Addison, TX 75001

Customer Service Hours of Operation:

24 hours a day, 7 days a week
Automated System: Always Available

Service:

Main Support: 1-800-844-6591

Securus Video Visitation Support: 1-877-578-3658

System Requirements and Setting up an Account:

In order to use Securus Video Visitation you will need to have Javascript enabled in your browser, Microsoft Windows Operating system (XP, Vista or Windows 7) and Adobe Flash Player.

Most built-in cameras on laptops are good enough in terms of picture quality.

For users with an external webcam, we recommend using a 1.3 megapixel USB web-camera. You can purchase these types of webcams at most electronics stores (such as Best Buy and Radio Shack) and many general retailers (such as Walmart, Kmart, and Target).

There is also small JAVA client that is required in order for Securus Video Visitation to transmit the audio and video.

In order to begin visiting with an inmate from the comfort of your home, office, or any location equipped with high speed Internet, a PC, and webcam, you must first create a Securus Video Visitation account.

Securus is not responsible for the quality of your Internet connection or for the setup and operation of your computer, web camera, or other hardware. Problems related to your Internet connection or hardware should be directed to your Internet service provider or a qualified computer repair technician.

Other terms:

More applicable terms and conditions apply. See Securus’ General Terms and Conditions, including Privacy Policy, for further applicable terms and conditions.

EMESSAGING TERMS AND CONDITIONS

Before you purchase postage, you must read and agree to these eMessaging Terms of Service (these “Terms of Service”) and any future amendments. These Terms of Service constitute a legally binding agreement between you and Securus Technologies, Inc. (“Securus”).

  1. Securus may amend these Terms of Service at any time by posting a revised version on our website. The revised version will be effective at the time we post it. We last modified these Terms of Service on 10/24/2018. If there is any inconsistency between these Terms of Service and either our Privacy Policy (located at securustech.net) (the “Privacy Policy”) or our Advance Connect Terms of Use, these Terms of Service will control. Nothing in these Terms of Service will be deemed to confer any third-party rights or benefits.

  2. The Securus eMessaging Service (the “Service”) allows you to send a message to an inmate at a correctional institution where the Service is enabled (any such correctional institution, the “Client”). For certain Clients, the Service allows you to send additional materials, such as photos or eCards with your message. Inmates may reply with a message if you prepay a stamp when sending your message. Messages may be sent via securustech.net or the Securus Mobile App. To send messages or accompanying materials, you must purchase postage with a credit card or debit card (collectively, a “Bank Card). To use the Service, you must have an active Securus Online account. In addition, you will be required to provide Securus with certain information to allow us, among other things: to verify your identity; to verify the inmate’s identity; to receive appropriate Bank Card authorization; and to provide any other information Securus’ Clients may require. Please refer to Securus’ Privacy Policy for information concerning Securus’ use of this information.

  3. PROPER USE.You agree that you are responsible for your use of the Service, your own communications, and for any consequences of your use of the Service. You agree that you will use the Service in compliance with all applicable local, state, and federal laws, rules and regulations (including any laws regarding the transmission of technical data exported from your country of residence), as well as the policies, procedures, and restrictions imposed by our Clients. You are fully responsible for maintaining the confidentiality of your account information (including your username and password). You agree to notify Securus of any unauthorized use of your password or account or any other breach of security. You must not, must not agree to, and must not authorize or encourage any third party to: (a) use the Service to transmit any content that is unlawful, defamatory, harassing, abusive, fraudulent, obscene, or is otherwise objectionable as reasonably determined by Client; (b) transmit any content that infringes upon another party’s intellectual property rights or other proprietary, contractual, or fiduciary rights or obligations; (c) prevent others from using the Service; (d) use the Service for any fraudulent or inappropriate purpose; or (e) act in any way that violates Securus’ policies, as may be revised from time to time. Violation of any of the foregoing may result in non-delivery of the message or any attachment, immediate termination of your account without refund, and may subject you to state and federal penalties and other legal consequences. Securus may, but has no obligation, to investigate your use of the Service in order to determine whether a violation of these Terms of Service occurred or to comply with any applicable law, regulation, legal process, or governmental request.

  4. CONTENT OF THE SERVICE. Securus and the Client may access, read, preserve, and disclose any information as it reasonably believes is necessary to (a) detect, prevent, or otherwise address fraud or security issues (including, without limitation, the filtering of messages; (b) satisfy any applicable law, regulation, legal process, or governmental request; (c) enforce these Terms of Service (including investigating of potential violations of these Terms of Service); (d) respond to user support requests; (e) protect the rights, property, or safety of Securus and its Clients; or (f) for any law enforcement, penological, investigatory, or other purpose. Securus will not be responsible or liable for the exercise or non-exercise of its rights under these Terms of Service. You agree that each message and, if applicable, attached media you send will be reviewed, monitored, and preserved by Securus and our Clients, and that you waive any privacy or other confidentiality rights you may have in the contents of your messages and, if applicable, attached media. If you are an attorney, you agree you will not use the Service to transmit any confidential or privileged communications, and (on behalf of yourself and your clients) you waive any claim against Securus or our Clients for violation of the attorney-client privilege.

  5. INTELLECTUAL PROPERTY RIGHTS. You acknowledge that Securus owns all right, title and interest in and to the Service (including, without limitation, all intellectual property rights) (the “Securus Rights”), and the Securus Rights are protected by U.S. and international intellectual property laws. Accordingly, you agree that you will not copy, reproduce, alter, modify, or create derivative works from the Service. The Securus Rights include rights to (a) the Service developed and provided by Securus; and (b) all software associated with the Service.

  6. All purchased postage is non-refundable. Unused postage will not be refunded. If the Client refuses to distribute a message or media attachment to an inmate, then no refund or replacement postage will be given.

  7. DELIVERY OF MESSAGES AND ATTACHMENTS. Under some circumstances, a Client may refuse to distribute a message or attachment. In those cases, neither Securus nor the Client will be responsible to you. If a message is sent to an inmate who was relocated to a community correction facility, paroled, or discharged; then the message may not be distributed to the inmate. In those cases, neither Securus nor the Client will be responsible to you.

  8. You may terminate your use of the Service with or without cause at any time by providing written notice to Securus at the following address: 4000 International Parkway, Carrollton, Texas 75007 or via securus.custhelp.com/app/ask. Securus may at any time and for any reason, without prior notice, terminate the Service, terminate these Terms of Service, or terminate your account. Upon termination, your account will be disabled and you may not be granted access to your account or other content contained in your account. Securus will notify you of any termination, which will be effective immediately upon Securus’ delivery of the notice. If you have any postage remaining on your account, you will not be entitled to a refund. Sections 3, 4, 5, 11 and 12 of these Terms of Service survive any termination.

  9. Postage expires 180 days after purchase. You are responsible for using all postage before the specified expiration date. There are no refunds for expired postage.

  10. NOTICE TO SECURUS. Notice to Securus must be sent to Securus Technologies, Inc., 4000 International Parkway, Carrollton, Texas 75007.

  11. GOVERNING LAW. These Terms of Service and the rights of the parties hereunder will be governed by and construed in accordance with the laws of the State of Texas, exclusive of conflict or choice of law rules.

  12. DISPUTE RESOLUTION.

    1. Any dispute, claim or controversy among the parties arising out of or relating to these Terms of Service or the Service (a “Dispute”) will be finally resolved by and through binding arbitration administered by JAMS or the American Arbitration Association (“AAA”) pursuant to their respective arbitration rules (the “Rules”), provided that failure to adhere to any of the time limits set forth in the Rules will not be a basis for challenging the award. Both (i) the foregoing agreement of the parties to arbitrate any and all Disputes; and (b) the results, determinations, findings, judgments, and awards rendered through any arbitration, will be final and binding on the parties and may be specifically enforced by legal proceedings in any court of competent jurisdiction.

    2. The arbitration will be conducted by three arbitrators. Each party will select one arbitrator within 30 days of commencement of the arbitration. If any party fails to select an arbitrator, then (upon request of any party) JAMS or the AAA will appoint the arbitrator. JAMS or the AAA will appoint the third arbitrator, who will serve as Chairperson of the arbitral panel. The arbitrators must apply the terms of this Section 12 (including, without limitation, the waiver of class-wide arbitration set forth below).

    3. The place of arbitration will be Dallas, Texas.

    4. The cost of the arbitration proceeding (including, without limitation, each party’s attorneys’ fees and costs) will be borne by the unsuccessful party or( at the discretion of the arbitrators) may be prorated between the parties in whatever proportion the arbitrators determine to be equitable and will be awarded as part of the award.

    5. The arbitration provisions set forth in this Section 12, and any arbitration conducted pursuant to this Section 12, will be governed exclusively by the Federal Arbitration Act, Title 9 United States Code, to the exclusion of any state or municipal law of arbitration.

    6. WAIVER OF CLASS ACTION LAWSUIT AND CLASS-WIDE ARBITRATION: ALL DISPUTES, REGARDLESS OF THE DATE OF ACCRUAL OF THE DISPUTE, WILL BE ARBITRATED ON AN INDIVIDUAL BASIS. YOU ARE WAIVING YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT, AND TO CERTAIN DISCOVERY AND OTHER PROCEDURES THAT ARE AVAILABLE IN A LAWSUIT. YOU AND SECURUS AGREE THAT THE ARBITRATORS (I) HAVE NO AUTHORITY TO ORDER CONSOLIDATION OR CLASS ARBITRATION OR TO CONDUCT CLASS-WIDE ARBITRATION PROCEEDINGS, AND (II) ARE ONLY AUTHORIZED TO RESOLVE THE INDIVIDUAL DISPUTES BETWEEN YOU AND SECURUS ALONE. FURTHER, YOU WILL NOT HAVE THE RIGHT TO CONSOLIDATION OR JOINDER OF INDIVIDUAL DISPUTES OR ARBITRATIONS, TO HAVE ANY DISPUTE ARBITRATED ON A CLASS ACTION BASIS, OR TO PARTICIPATE IN A REPRESENTATIVE CAPACITY OR AS A MEMBER OF ANY CLASS PERTAINING TO ANY CLAIM SUBJECT TO ARBITRATION.

    7. ANY CHALLENGE TO THE VALIDITY, EFFECT, AND ENFORCEABILITY OF THE WAIVER OF CLASS ACTION LAWSUIT AND CLASS-WIDE ARBITRATION IN SECTION 12(F) WILL BE DETERMINED SOLELY AND EXCLUSIVELY BY THE FEDERAL DISTRICT COURT LOCATED IN THE NORTHERN DISTRICT OF TEXAS OR THE TEXAS STATE COURT IN DENTON COUNTY AND NOT BY JAMS, AAA, OR ANY ARBITRATOR. WITHOUT WAIVING THE RIGHT TO APPEAL THE DECISION, IF ANY PORTION OF SECTION 12(F) IS STRICKEN FROM THIS SECTION 12 OR DEEMED OTHERWISE INVALID OR UNENFORCEABLE, THEN (I) THIS ENTIRE SECTION 12 (OTHER THAN THIS SENTENCE) WILL BE STRICKEN FROM THIS AGREEMENT AND INAPPLICABLE, AND (II) ANY AND ALL DISPUTES WILL PROCEED IN THE FEDERAL DISTRICT COURT LOCATED IN THE NORTHERN DISTRICT OF TEXAS OR THE TEXAS STATE COURT IN DENTON COUNTY AND BE DECIDED BY A JUDGE, SITTING WITHOUT A JURY, ACCORDING TO APPLICABLE COURT RULES AND PROCEDURES, AND NOT AS A CLASS ACTION LAWSUIT.

    8. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY. THIS SITE AND THE SERVICES INCLUDED ON THIS SITE ARE PROVIDED BY SECURUS ON AN “AS IS” AND “AS AVAILABLE” BASIS. SECURUS MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS, OR SERVICES INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK AND THAT YOU ARE SOLELY RESPONSIBLE FOR THE ACCURACY OF THE PERSONAL AND PAYMENT INFORMATION THAT YOU PROVIDE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, SECURUS DISCLAIMS ALL WARRANTIES. YOU MAY HAVE OTHER RIGHTS THAT VARY BY JURISDICTION.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, SECURUS DISCLAIMS ALL WARRANTIES. YOU MAY HAVE OTHER RIGHTS THAT VARY BY JURISDICTION.

Service Level Agreements
Service Level Agreements

Service Level Agreement This Service Level Agreement (“SLA”) is made part of and governed by the Master Services Agreement (the “Agreement”) executed between Provider and Customer.  Provider may change or modify these terms from time-to-time without notice other than posting the amended terms on Provider’s website.  The amended terms will automatically be effective when so posted, and Customer’s continued use of Provider’s products shall constitute Customer’s consent to such changes. Provider agrees to repair and maintain the Applications in good operating condition (ordinary wear and tear excepted), including, without limitation, furnishing all parts and labor, unless otherwise agreed by the parties.  All such maintenance will be conducted in accordance with the service levels in Items 1 through 10 below.  All such maintenance will be provided at Provider’s sole cost and expense unless necessitated by any misuse of, or destruction, damage, or vandalism to any premises equipment by Customer (not inmates at the Facilities), in which case, Provider may recoup the cost of such repair and maintenance through either a Commission deduction or direct invoicing, at Provider’s option.  Customer agrees to promptly notify Provider in writing after discovering any misuse of or destruction, damage, or vandalism to the equipment.  If any portion of the Applications are interfaced with other devices or software owned or used by Customer or a third party, Provider will have no obligation to repair or maintain such other devices or software.
  1. Outage Report; Technical Support. If either of the following occurs: (a) Customer experiences an Application outage or malfunction or (b) the Application requires maintenance (each a “System Event”), then Customer will promptly report the System Event to Provider’s Technical Support Department (“Technical Support”).  Customer may contact Technical Support 24 hours a day, seven days a week (except in the event of planned or emergency outages) by telephone at 866-558-2323, by email at TechnicalSupport@securustech.net, or by facsimile at 800-368-3168.  Provider will provide Customer commercially reasonable notice, when practical, before any Technical Support outage.
  2. Priority Classifications. Upon receipt of Customer’s report of a System Event, Technical Support will classify the System Event as one of the following three priority levels:
“Priority 1” 30% or more of the functionality of the Application is adversely affected by the System Event.
“Priority 2” 5% – 29% of the functionality of the Application is adversely affected by the System Event.
“Priority 3” Less than 5% of the functionality of the Application is adversely affected by the System Event.  Single and multiple phones related issues.
  1. Response Times. After receipt of notice of the System Event, Provider will respond to the System Event within the following time periods:
Priority 1 2 hours
Priority 2 24 hours
Priority 3 72 hours
  1. Response Process. In the event of a System Event, where the equipment is located on Customer premises, Technical Support will either initiate remote diagnosis and correction of the System Event or dispatch a field technician to the Facility (in which case the applicable regional dispatcher will contact Customer with the technician’s estimated time of arrival), as necessary.  In the event a System Event occurs in the centralized SCP system, technical support will initiate remote diagnosis and correction of the System Event.
  2. Performance of Service. All the repair and maintenance of the Applications will be done in a good and workmanlike manner at no cost to Customer except as may be otherwise set forth in the Agreement.  Any requested modification or upgrade to the Applications that is agreed upon by Provider and Customer may be subject to a charge as set forth in the Agreement and will be implemented within the time period agreed by the parties.
  3. Escalation Contacts. Customer’s account will be monitored by the applicable Territory Manager and Regional Service Manager.  In addition, Customer may use the following escalation list if Provider’s response time exceeds 36 hours: first to the Technical Support Manager or Regional Service Manager, as applicable, then to the Director of Field Services, then to the Executive Director, Service.
  4. Notice of Resolution. After receiving internal notification that a Priority 1 System Event has been resolved, a technician will contact Customer to confirm resolution.  For a Priority 2 or 3 System Event, a member of Provider’s customer satisfaction team will confirm resolution.
  5. Monitoring. Provider will monitor its back office and validation systems 24 hours a day, seven days a week.
  6. Required IGR. Customer is responsible for providing a dedicated isolated grounded receptacle (“IGR”) for use in connection with the Applications.  Upon request, Provider will provide Customer with the specifications for the IGR.  If Customer is unable to or does not provide the IGR, Provider will provide the IGR on a time and materials basis at the installer’s then-current billing rates, provided that Provider is not responsible for any delay caused by Customer’s failure to provide the IGR.
  7. End-User Billing Services and Customer Care. Provider’s Securus Correctional Billing Services department will maintain dedicated customer service representatives to handle end-user issues such as call blocking or unblocking and setting up end-user payment accounts.  The customer service representatives will be available 24 hours a day, 7 days a week by telephone at 800-844-6591, via chat by visiting Provider’s website securustech.net, and by facsimile at 972-277-0714.  In addition, Provider will maintain an automated inquiry system on a toll-free customer service phone line that will be available to end-users 24 hours a day, 7 days a week to provide basic information and handle most routine activities.  Provider will also accept payments from end-users by credit card, check, and cash deposit (such as by money order, MoneyGram or Western Union transfer).
 
IPRO/JLG Terms and Conditions
IPRO/JLG Terms and Conditions

JLG End User Software License Agreement   THIS IS THE EXCLUSIVE LEGAL AGREEMENT BETWEEN YOU AND THE LICENSOR OF THIS SOFTWARE.THIS AGREEMENT GOVERNS YOUR USE OF THIS SOFTWARE. CAREFULLY READ THIS AGREEMENT BEFORE YOU INSTALL OR USE THIS SOFTWARE. BY INSTALLING OR USING THIS SOFTWARE YOU ARE AGREEING TO BE BOUND BY THIS AGREEMENT. YOU HAVE THE OPTION OF ACCEPTING OR NOT ACCEPTING THE TERMS AND CONDITIONS OF THIS AGREEMENT. IF YOU DO NOT AGREE WITH THE TERMS AND CONDITIONS OF THIS AGREEMENT YOU MAY NOT INSTALL OR USE THIS SOFTWARE AND YOUR LICENSE FEE WILL BE REFUNDED.   END-USER LICENSE AGREEMENT   This End-User License Agreement (“Agreement”) is the sole and exclusive agreement between you (herein after “You” or “Your”) and JLG Technologies, LLC, its suppliers, and licensors (collectively referred to as “Licensor”). You agree and covenant to the following terms and conditions:  
  1. License Grant: Subject to Your continued compliance with this Agreement and payment of the applicable license fee(s), Licensor grants You a personal, single user, non-transferable, non-exclusive, revocable license to use, install, store, load, execute, and display the Licensor’s software, including software fixes, patches, new releases, upgrades, new versions, enhancements and/or portions thereof, in binary code form only, and the accompanying documentation, if any, (collectively the “Software”), for You solely as a single user. You shall only use the Software strictly in support of Your internal business operations and to process Your own data or as You may deem necessary to support other government agencies that have been granted access to the Software and related data by your organization. You shall not (a) sublicense, assign or transfer the Software or any right or obligation under this Agreement, (b) copy or distribute the Software, , (c) rent, loan, lease or otherwise transfer any right to the Software, (d) translate, reverse engineer, decompile or disassemble or otherwise alter the Software (except to the extent, when required by law, and then only to the minimum extent required by law) or (e) distribute (directly or indirectly) any copy of the Software, in whole or in part, or any direct product thereof to any country, entity, or destination prohibited by the United States Government.
 
  1. Term:This Agreement remains effective until terminated. You may terminate this Agreement at any time by destroying the Software, including all copies. This Agreement shall automatically terminate, without notice, if at any time you fail to comply with all of the terms and conditions of this Agreement. Upon termination for any reason, You shall promptly destroy the Software and all copies or portions thereof in any form and delete all electronic copies.
 
  1. Ownership and Confidentiality: The Software is and shall remain the sole and exclusive property of the Licensor and/or its suppliers and is protected by United States copyright laws and international treaty provisions. All data generated by the Software and never displayed or presented to You through normal use including, but not limited to, debugging data, data for new development, data for testing, data produced as an intermediate step of computation, data produced for cache/performance optimization, statistics, voice models, electronic files, analysis, analyzed data, data structures, and algorithms (collectively referred to as “Internal Data”) is and shall remain the sole property of Licensor. Viewable output data generated by the Software expressly including user action audit data, suspicious scores, detection scores, confidence scores, voice scores, model scores, voice capture scores, re-scoring, statistical computations, subsets, mathematical and other transformations, ranking of data, system generated rankings, system generated scores, system generated indexes, call event activity detections i.e. such as voice change events, including any subsets  derivatives, or graphical representations of the foregoing (collectively referred to as “Output Results”) is and shall remain the sole property of Licensor. Together the Internal Data and Output Results are referred to as “Proprietary Data”. For the duration of this Agreement, Licensor grants You an internal use (except as otherwise expressly set forth below), royalty-free, non-exclusive, non-assignable, non-transferable license to use the Output Results (but, not the Internal Data) as required in the operation of your business including, without limitation, sharing the Output Results with external law enforcement and related government agencies on an as needed basis. It is an express condition of this Agreement that title to, ownership of, and all rights in patents, copyrights, trade secrets and any and all other intellectual property rights in and to the Software and Proprietary Data, including any copy or part thereof, is and shall remain in the Licensor and/or its suppliers. Licensor reserves the right, at is sole option, to modify, update, revise, or discontinue the Software or any portion thereof. You shall not remove, destroy or obscure any proprietary, trademark or copyright markings or confidentiality legends placed upon or contained on or within the Software or any related materials. You warrant that You shall preserve all of Licensor’s proprietary and confidential information and data (“Confidential Information”) in strict confidence until such time, if ever, the Confidential Information is made publicly available other than through Your breach of Your obligation of confidentiality. Licensor’s Confidential Information shall include, without limitation, the Software, Proprietary Data, voice recordings, license pricing, service prices, purchase orders, trade secrets, discoveries, processes, ideas, discoveries, future products, and the terms and conditions of this Agreement.
 
  1. Terms Governed by Contract with Supplier: You agree and acknowledge that additional terms and conditions including, but not limited to, support, service, fees, and payment terms may be governed by one or more separate agreements between You and the supplier of the Software, other software, computer system, and/or computer network. You further agree and acknowledge Licensor is not a party to any other such agreement. In the event of a dispute between You and any such supplier, You agree to look solely to the supplier for relief. In no event shall Licensor be responsible for or incur any liability for any claim, dispute or lawsuit related to or resulting from any agreement or contract between You and any supplier or other third party.
  2. Warranty:THE SOFTWARE IS PROVIDED “AS IS.” LICENSOR MAKES NO REPRESENTATION OR WARRANTY TO YOU OF ANY KIND CONCERNING THE SOFTWARE, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT. LICENSOR DOES NOT WARRANT THAT THE SOFTWARE IS ERROR-FREE, WILL OPERATE WITHOUT INTERRUPTION OR IS COMPATIBLE WITH ALL EQUIPMENT AND SOFTWARE CONFIGURATIONS. IN NO EVENT SHALL LICENSOR OR ITS SUPPLIERS BE RESPONSIBLE OR LIABLE FOR ANY PROBLEM OR ERROR CAUSED BY OR TO COMPUTER HARDWARE, NETWORK, APPLICATION SOFTWARE OR OPERATING SYSTEM SOFTWARE. YOU EXPRESSLY ACKNOWLEDGE THE SOFTWARE IS PROVIDED “AS IS” AND YOU ASSUME THE SOLE RESPONSIBILITY FOR DETERMINING WHETHER OR NOT TO INSTALL OR USE THE SOFTWARE.
  3. Undocumented Features: The Software includes certain features and functionality, which may not be described in the Software such as, but not limited to, software lock and metering code, which is designed to prevent authorized or excessive use of the Software. You are hereby put on notice that Your use of the Software will be monitored. Licensor does not warrant or represent that the operation of monitoring feature or any other Software feature, functionality or utility is error free. If You have any questions or concerns regarding the software lock, metering code, or any other Software feature or capability it is Your sole responsibility to direct any such question or concern to owner or manager of Your computer system(s). Licensor reserves the right to add, modify, and/or remove features, functionality, and utilities to the Software from time-to-time, without notice to You. For Software upgrades which significantly affect the user interface Licensor will provide You reasonable prior notice.
 
  1. Limitation of Liability: YOU UNCONDITIONALLY AGREE THAT INNO EVENT SHALL THE AGGREGATE LIABILITY OF LICENSOR, ITS MEMBERS, MANAGERS, DIRECTORS, OFFICERS, EMPLOYEES, DISTRIBUTORS, OR SUPPLIERS EXCEED THE LICENSE FEE PAID BY YOU TO THE LICENSOR FOR THE SOFTWARE, PRORATED OVER THREE YEARS BEGINNING FROM THE DATE YOU PAID THE LICENSE FEE, FOR THE PERIOD GIVING RISE TO ANY CLAIM. YOU SHALL NOT USE THE SOFTWARE IN ANY CASE WHERE SIGNIFICANT DAMAGE OR INJURY TO PERSON, PROPERTY OR BUSINESS MAY OCCUR IF ANY ERROR OCCURS. YOU EXPRESSLY ASSUME ALL RISK FOR SUCH USE.
 
  1. Exclusion of Damages:YOU UNCONDITIONALLY AGREE THAT IN NO EVENT SHALL LICENSOR, ITS MEMBERS, MANAGERS, DIRECTORS, OFFICERS, EMPLOYEES, DISTRIBUTORS, OR SUPPLIERS BE LIABLE FOR INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF INCOME, PROFITS, DATA, USE OR INFORMATION, ARISING FROM BREACH OF WARRANTY, BREACH OF CONTRACT, NEGLIGENCE OR ANY OTHER LEGAL THEORY, EVEN IF ADVISED OF OR HAVE REASON TO KNOW OF THE POSSIBILITY OF SUCH DAMAGES.
  1. U.S. Government Restricted Rights: You acknowledge that the U.S. federal government retains a royalty-free, non-exclusive, non-transferable license to a portion of the Software pursuant to 48 CFR 52.227-14 (Civilian Agencies) or DFARS 252.227-7013 (Defense Agencies). Portions of the Software described or referenced in this Agreement are commercial computer software programs developed at private expense. Use, duplication, and disclosure of the Software and derivative works thereof to and by the United States Government are subject to the provisions of the license agreement contained with or in the software product as prescribed by the applicable provisions of the DOD FAR supplement or similar regulations of the U.S. Federal agencies applicable to the delivery of commercial software including the restrictions set forth in FAR 52.22719(c)(2). The contractor of the Software is: JLG Technologies, LLC, 371 Turnpike Road, Suite 200, Southborough, MA 01772.
 
  1. Governing Law:The validity, construction, and performance of this Agreement shall be governed by the laws of the Commonwealth of Massachusetts, exclusive of its rules regarding conflicts of law. You unconditionally and irrevocably agree any legal action, proceeding or controversy with respect to this Agreement shall be brought in Massachusetts and such courts shall have exclusive jurisdiction and consent to personal jurisdiction exclusively in Massachusetts. English shall be the governing language of this Agreement. Section headings are intended for convenience only and shall not to be used to interpret this Agreement. Any dispute, claim or cause of action You believe You may have against Licensor must be filed in the appropriate court in Massachusetts within one (1) year of the event giving rise to any such action or You unconditionally agree You are forever barred from bring any such action. In the event You file or bring any claim against Licensor that is inconsistent or contrary to this Agreement, Licensor shall have the right to recover all attorneys fees and costs (including in-house attorneys fees). You and Licensor waive all rights to a jury trial.
 
  1. Voice Recordings:You agree and acknowledge that by using the Software, Licensor will have access to Your voice recordings. You own the voice recordings. You expressly and unconditionally grant Licensor a perpetual, irrevocable, royalty-free, non-exclusive right to use, install, store, load, execute, copy, non-publicly display, create derivative works, manipulate, and otherwise utilize, any and all of Your voice recordings created as a result of Your use of the Software. Licensor will not copy or remove Your voice recordings from any of Your computer systems, except in the performance of services provided by Licensor to You under this Agreement without Your consent. Licensor shall have the right to utilize Your voice recordings for software development, product testing, product demonstrations or for any other purpose as determined solely by Licensor. Some jurisdictions may provide certain privacy, confidentiality or other rights or laws regarding voice recordings and all such recordings shall remain subject to such laws. You expressly covenant that your use of the Software is subject to You, now and forever, unconditionally waiving any and all such rights, including without limitation, any and all results relating to voice recordings processed or analyzed by the Software. You are solely responsible, now and forever, for verifying Your use of the Software and Licensor’s use of Your voice recordings is not in violation of any law or regulation in Your jurisdiction.
 
  1. General Terms:This Agreement is the complete and exclusive agreement between You and Licensor regarding this subject matter and supersedes all prior agreements and all communications, whether written or oral, between the parties. This Agreement may only be amended, changed, or revised by a written agreement signed by a duly authorized representative of Licensor and acknowledged by You. No third party, including but not limited to, any supplier, distributor, sales representative, service provider, or government employee has the authority to modify, alter or otherwise revise this Agreement on behalf of Licensor. You agree to indemnify, defend, and hold Licensor and Supplier harmless for any and all claims and/or liabilities arising from or related to this Agreement. Any waiver of a violation or failure to enforce any provision of this Agreement by Licensor shall not constitute a waiver of any Licensor right. All terms and conditions of this Agreement are severable. If any term or provision, or any portion thereof, of this Agreement is held to be invalid, illegal or unenforceable, the remaining portions shall not be affected. Sections 3 through 12 of this Agreement shall survive the expiration or termination of this Agreement. You agree to comply with all applicable laws and regulations. The export and re-export of the Software is subject to applicable U.S. export regulations, and other applicable laws and regulations and shall be Your sole responsibility.
    YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT, UNDERSTAND IT, AND AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS.  
EHR Terms and Conditions
EHR Terms and Conditions

EHR TERMS AND CONDITIONS
The following Terms and Conditions govern a facility customer’s use of Securus Technologies, Inc.’s EHR Application.  A facility customer is referred to in these Terms and Conditions as “Customer,” and Securus Technologies, Inc. is referred to as “Provider.”
  1. Description. The EHR Application is a HIPAA compliant, web-based software specifically developed to provide a comprehensive electronic records solution designed for the challenges of delivering quality medical care to inmates with a robust suite of features, from initial intake assessments through MAR & TAR management.
  2. Services. Provider agrees to provide Customer with access to the EHR Application to allow Customer to use the EHR Application for Customer’s internal business as described in Customer’s Authorization for Deployment of Securus Electronic Health Records (EHR) (“Authorization”).  Additional details regarding the configuration of the EHR Application may be specified in a Statement of Work to be subsequently negotiated by Provider and Customer.  Customer acknowledges that the use of the EHR Application permitted hereunder is strictly limited to Customer and its Affiliates’ business purposes and that Customer agrees that it shall not provide access to the EHR Application (whether through sharing its user name and password or otherwise) to any third party nor will it use the EHR Application for the benefit of any third party (whether on a service bureau or other outsourced basis). Customer agrees to cooperate with Provider in the performance of the EHR Application and to provide Provider with all necessary files and other information and assistance required for Provider to provide the EHR Application.
  3. Reservation of Rights. Customer acknowledges that in providing the EHR Application, Provider utilizes (i) the Provider name, the Provider logo, the Provider domain name, the product and service names associated with the EHR Application, and other trademarks and service marks; (ii) certain audio and visual information, documents, software and other works of authorship; and (iii) other technology, software, hardware, products, processes, algorithms, user interfaces, know-how and other trade secrets, techniques, designs, inventions and other tangible or intangible technical material or information (collectively, “Provider Technology”) and that Provider owns or licenses patent rights, trademark rights, copyrights and other intellectual property rights to the Provider Technology (collectively, “Provider IP Rights”).  Other than as expressly set forth in this herein Provider does not grant or otherwise convey any license or other right in or to EHR Application or Provider IP Rights to Customer. Provider expressly reserves all rights to the EHR Application not expressly granted herein. There are no implied licenses.  Customer acknowledges and agrees that any breach of the Authorization or these terms by its user or any other employee, agent or contractor of Customer shall be deemed a breach of the Agreement by Customer.
  4. Restrictions: Customer shall not (i) download, reproduce, copy, alter, adapt, modify, improve, enhance, translate, or create derivative works based on the EHR Application or any other technology owned by Provider; (ii) create “links” to or from the EHR Application, or “frame” or “mirror” any content forming part of the EHR Application, other than the Customer’s own intranet(s) for its own internal business purposes; or (iii) disassemble, reverse engineer, decompile, or otherwise attempt to reveal the code, trade secrets or know-how underlying the EHR Application or any other technology owned by Provider for any reason, or access the EHR Application in order to (A) build a competitive product or service, (B) build a product or service using similar features, functions or graphics of the EHR Application, or (C) copy any features, functions or graphics of the EHR Application.
  5. Hosting. Customer grants Provider the right to host the EHR Application at Provider’s sole expense, in Provider’s data centers or third party data centers to provide Customer with access to and usage of the EHR Application.  Additional details regarding hosting of the EHR Application, including responsibilities for ensuring HIPAA and other privacy protections as required, may be specified in a Statement of Work to be subsequently negotiated by Provider and Customer.
  6. Fees and Payment. Fees and payment details for the EHR Application are as stated in the Authorization.  The pricing set forth in the Authorization is exclusive of any applicable sales, use, excise and similar taxes.  Provider will bill, and Customer will pay, the amount of any such taxes assessed upon the EHR Application and other services, excluding any tax related to the income of Provider.  If Customer is tax exempt, Customer shall provide Provider with a copy of its tax exemption certificate on or before deployment of the EHR Application. Beyond all other remedies that Provider would have, Provider will not be required to provide Customer with access to the EHR Application if Customer fails to timely pay each invoice as is noted above.
  7. Training Services: Additional details regarding training services for the EHR Application may be specified in a Statement of Work to be subsequently negotiated by Provider and Customer.
  8. Submitted Records. As between the parties, Customer will retain ownership of all records and data maintained on the EHR Application (“Records”). Customer grants to Provider a worldwide, perpetual, fully-paid, royalty-free, irrevocable license  to use, sublicense, import, modify, copy, transmit, display, reproduce, distribute, aggregate, compile, decompile, manipulate, supplement, adapt, translate, publish, create derivative works based on, and otherwise exploit all Records for all purposes in connection with the services.
  9. Suggestions. Customer hereby grants, and shall execute any appropriate documentation evidencing said grant, to Provider a royalty-free, worldwide, perpetual license to use or incorporate into the EHR Application any suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by Customer or its users relating to the operation of the EHR Application.
  10. Site Requirements.
    1. Customer shall be solely responsible, at its own expense, for acquiring, installing and maintaining all connectivity equipment, hardware, software and other equipment as may be necessary to connect to, access and use the EHR Application except as otherwise provided by Provider. For example, Customer will be responsible for standard computer workstations and necessary network connections not provided by Provider.  Customer acknowledges and agrees that Provider is not obligated to provide any anti-virus services, and Customer is responsible for ensuring that its environments are virus-free.
    2. Customer shall maintain a high speed internet connection (1.5mbps download AND 512kbps upload) with a static IP address and must be able to provide Provider with IP connection to Customer’s network through Citrix GotoAssist, VPN, Citrix, or Microsoft Terminal Provider shall use the connection to assist with problem diagnosis and resolution. Provider is not responsible for purchase of VPN customer software license or configuration of Customer’s firewall settings. No wireless Internet connections allowed.
    3. Provider shall provide Customer with remote support through the use of secure connection over the Internet connection via Citrix If Customer will not allow access through GotoAssist, Provider cannot guarantee support standards will be met.
  11. Exclusions. Provider shall not be responsible for any problem caused by improper use of the EHR Application by Customer, or any security breach of Provider or Customer’s systems by a hacker, virus, worm, or other intentional in person or electronic interference provided that Provider has made reasonable commercial efforts to protect its data and systems.
  12. Customer Representations. Customer acknowledges that it is responsible for all Records incorporated into the EHR Application.  Customer represents and warrants to Provider that that it has the right to use any Records incorporated by Customer, its personnel or the users into the EHR Application and that the use of the Records will not infringe the intellectual property rights of any third party or misappropriate the trade secret rights of any third party.  Customer further represents and warrants to Provider that none of the Records incorporated into the EHR Application will violate any applicable laws or regulations, including, without limitation, state and obscenity, decency or privacy standards, regulations, rules or statutes.
  13. Limited Warranty and Disclaimer. Provider represents and warrants that: (i) the EHR Application will perform substantially as advertised when properly accessed and used under normal conditions; (ii) it has the authority to perform the obligations agreed to under the Authorization and these terms; and (iii) to Provider’s knowledge, the EHR Application does not, at the time of delivery to Customer, include malicious code with the purpose of adversely affecting the operation, security or integrity of a system.
EXCEPT AS STATED HEREIN, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SOFTWARE AS PROVIDED BY PROVIDER IS PROVIDED AND LICENSED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTY OF MERCHANTABILITY, NONINFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE. PROVIDER DOES NOT GUARANTEE THAT THE USE OF THE SOFTWARE WILL NOT BE INTERRUPTED OR ERROR FREE. Further, Provider makes no warranty that the EHR Application will meet Customer’s your requirements or operate under your specific conditions of use.  CUSTOMER MUST DETERMINE WHETHER THE SOFTWARE PRODUCT SUFFICIENTLY MEETS YOUR REQUIREMENTS FOR SECURITY AND UNINTERRUPTABILITY.  CUSTOMER BEARS SOLE RESPONSIBILITY AND ALL LIABILITY FOR ANY LOSS INCURRED DUE TO FAILURE OF SOFTWARE TO MEET YOUR REQUIREMENTS.  PROVIDER WILL NOT, UNDER ANY CIRCUMSTANCES, BE RESPONSIBLE OR LIABLE FOR THE LOSS OF DATA ON ANY CUSTOMER COMPUTER OR INFORMATION STORAGE DEVICE.
  1. Indemnification. Customer agrees that it will hold Provider harmless against any claims, damages, liabilities, costs and expenses, including reasonable attorneys’ fees, arising out of or relating to:
    1. Customer’s failure to implement any corrections, improvements and new releases relating to the Software, or any part thereof,
    2. Customer’s unauthorized alterations to or use of the Software, or
    3. Customer’s breach of any of its obligations to maintain the confidentiality of the Software or Customer’s unauthorized copying
  2. Privacy and Collection of Information. In the use of the EHR Application, Customer warrants that it will comply with all applicable law, including laws relating to privacy, the collection of personal information and allowing customers to make choices regarding the sharing of information.
AIS Custom Development
AIS Custom Development

AIS CUSTOM DEVELOPMENT
These Terms and Conditions for Customized AIS™ Development Options Post Deployment (“AIS Custom Development Terms”) are agreed between Customer and Securus Technologies, Inc. (“Securus”) and govern any Customer requests for customized development relating to Customer’s AIS™ product.  Securus may revise these terms at any time without notice.  Customer should revisit this site periodically to ensure that Customer is aware of the most recent AIS Custom Development Terms.

The following modifications to AIS are considered standard and will be provided upon request at no additional charge to Customer:

  • Any modifications reasonably necessary for initial integration with the Customer’s systems
  • Primary menu prompt changes
  • Changing the phone number of the AIS
  • An existing site request for a menu change for a single department


The following modifications to AIS are considered specialized and the scope and pricing of any such modifications will be negotiated at the time of the request using a statement of work:

  • Creation of new sub-menus beyond the existing primary menus which are provided at the time of deployment
  • Any other customized modifications that require additional system development by Securus, including but not limited to:
    • Changes to lookup criteria for an inmate (other than by Birthday or First & Last Name)
    • Ability to transfer incoming calls to the AIS system from one department to another department
    • Integration with Securus’ SCP PAN system