Customer & Consumer Support

The Contact Center is open seven days a week 24 hours per day. We help family and friends of incarcerated individuals. Our state-of-the-art Interactive Voice Response (IVR) can answer your questions including last call attempts, current account balance, accepting payments and basic troubleshooting. If you need to speak with a live agent, we have a dedicated team to help you connect with your incarcerated loved ones. Your satisfaction is our #1 goal.

The Tablet Ticketing Team is available 365 days and supports our computer systems, tablets and software applications. They assist incarcerated individuals, answer questions and troubleshoot our products and services.  Our goal is to help incarcerated individuals connect with loved ones.

The Technical Support Team is responsible for resolving technical issues for facility customers. This team is available 24/7/365. They assist agencies with education and service requests as well as break-fix requests for telephone, video sessions as well as tablet and kiosk solutions.

The Install Support Team handles configuration of all products and features at new sites and additions to existing sites.

The Integration Support Team  works with third-party vendors to integrate/interface incarcerated individual data with Aventiv products. The Integration Support Team takes different formats from various sources to meet the needs of our technology architecture and our customers.